Shipping and FAQs
Maeya provides worldwide shipping, with the exception of Russia. We aim to process your order within one business day of receiving it and have it picked up by our courier, DHL Express. In many cases, DHL Express can deliver your package within two business days, which means you should expect to receive your package in 3-5 business days, almost everywhere we ship
We offer free next-day shipping for all orders of more than one item in the UAE. Additionally, we offer same-day delivery options, as well as a 4-hour delivery option.
Our returns policy is valid for items returned within 30 calendar days from the date of purchase for UAE orders. We facilitate free returns through our customer service team.
You can return items for an exchange or for store credit only. For more information on our return policy, click here.
To return an order, please send us an email with your order number and the details of which items you'd like to return, along with the reason. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If you are approved, then store credit is issued to you in the form of a gift card and is emailed to you.
Store credit will be equal to the amount you paid and redeemable on any product of your choice.
Returns are not accepted for any final sale items.
We do not accept returns for any items marked as final sale. Due to the nature of the final sale discounts, all transactions are final—no returns or exchanges. Sale items not designated as final sale and discounted between 10% and 20% are eligible for exchange or store credit only.
Yes we do! If you need to exchange an item, please send us an email at contact@maeyaclothing.com
Please ensure that you return the item within 30 days in its original, unworn condition, with tags in place and in its original packaging.
Final sale items cannot be exchanged.
Sale items marked down by 10% to 20% can be exchanged for the same item in a different color or size only. This is subject to availability, depending on our current stock. If the color or size you're looking for is not available, you will be issued store credit. Returns or exchanges are not accepted for any items clearly marked as final sale.
Feel free to reach out to our customer service for assistance with sizing before making a purchase.
Yes! We offer free shipping worldwide on all orders over $120 USD. All orders of more than one item ship free in the UAE.
When you place your order, you will receive a confirmation email from us. Additionally, you will receive another email with tracking information once we have shipped your order.
We accept all major credit cards and PayPal. In the UAE, we also offer the option of installment payments through Tabby
Once your order is placed, we will process it extremely quickly to ensure it is received as soon as possible. If you wish to cancel your order, please contact us as soon as possible.
We will ship your order with care from Dubai, UAE.
Please note that depending on your delivery country and the value of your order, customs or import taxes may be charged. In most countries, orders below $40 are unlikely to incur these charges.
If your package does incur customs taxes or duty, you will be responsible for covering these costs. We recommend contacting your local customs office before ordering to avoid any unexpected charges.
In the rare event that you wish to refuse your delivery, you may still be responsible for the original customs fees or import duties, as well as the cost of returning the package to us. We will refund the value of your order, minus any fees we are charged upon the return of your package.
Unfortunately for logistical reasons we don't offer direct exchanges on international orders. Simply let us know about the item in question, cover the cost of returning the item to us and we will issue your refund as soon as we receive the returned item.