Please check our Shipping and FAQs page for information on different return situations.
Our returns policy is valid for items returned within 14 calendar days from the date of the purchase for UAE orders or 30 days for international orders and we facilitate free returns via our customer service team. If you receive your order and are not satisfied for any reason you can return the product for a refund or store credit.
To be eligible for a return, all items must be in their original condition, which means they must be unworn, undamaged, and free from any marks, including makeup and tan, as well as pet hairs and smells like deodorant and perfume. Additionally, all original tags must be attached to the items. If any of these conditions are not met, we will not be able to accept the return.
- Refunds are in the form of original payment. Please allow 5-7 days for your refund to be reflected in your account.
- Store credit will be equal to the amount you paid and redeemable on any product of your choice.
- If 14 or 30 days have passed since the purchase, we, unfortunately, cannot offer you a refund or store credit and item will be shipped back to you.