To qualify for a return, all items must be in their original condition and returned within 7 days of delivery, provided they are not marked as final sale.

• Items must be unworn, undamaged, and in like-new condition.
• Have all original tags attached and be in their original packaging
• Be free of odors such as smoke or perfume.
• Have no makeup, deodorant, or tan marks
• Full-priced items must be returned within 7 days of receiving your order to be eligible for a refund or store credit
• Sale items must be returned within 7 days and are eligible for exchange only
• Final Sale items cannot under any circumstances be returned, exchanged, or refunded

Items returned outside these timeframes or showing signs of wear or washing will not be accepted.

Only full-priced items and items not clearly marked as Final Sale may be eligible for return. We reserve the right to refuse any return that does not comply with our policy.

• Final Sale items cannot be returned, exchanged, or refunded, unless faulty. Feel free to reach out to our customer service for assistance with sizing before making a purchase.

• Sale, discounted, and promo-code items can’t be returned for refunds but may be exchanged once within 7 days for:
• The same item in a different size or color, or another item of equal value

• If your desired exchange item is unavailable and you do not wish to choose a different item, you may return your original item for store credit equal to the amount you paid. Store credit will only be issued once your returned item has been inspected and approved.

• The first exchange is free; a second exchange from the same order costs AED 35

To request a return or exchange, email our customer service team within 7 days with your order number, items, and whether you’d like a refund or store credit (full-priced items only).

• Only full-priced items can be returned. Refunds incur a AED 45 fee (restocking + courier).

• Sale, discounted, and promo-code items cannot be returned. They may be exchanged once only within 7 days

• If your desired exchange isn’t available, we’ll issue store credit.
  
• The first exchange is free. A second exchange from the same order costs AED 35
  
• Final Sale items cannot be returned, exchanged, or refunded
  
  

Inspections take place after we receive your return. Approved returns are processed in 5–7 business days.

• Refunds are available for full-priced items returned within 7 days (UAE) or 14 days (international)
  
• AED 45 fee (restocking + courier) is deducted from refunds.
  
• Items must be unworn, undamaged, with tags attached, and free from odors or marks.
  
• International customers are responsible for their own return shipping costs
  
• Refunds are not available for sale items, discounted items, items purchased with promo codes, or Final Sale items.

• Refunds will only be processed after returned items have been received and inspected. You will be notified by email regarding the approval or rejection of your refund.

• Refunds are issued back to your original payment method. Please allow 7–14 days for the refund to appear on your statement, depending on your bank or card provider
  
• Please allow 5–7 business days for processing once we receive and inspect your return
  
• Damaged Items:
  In the rare event that you receive an item with a factory defect, it will be eligible for a full refund without any fees deducted. This applies only to manufacturing faults, which are very rare. You must send clear and close-up photos of the defect to our customer service team within 7 days of receiving your order for review and approval.
  

We’re happy to offer exchanges for items if they don’t quite work out.

• First exchange is free
• second exchange from the same order incurs a AED 35 courier fee, payable before we ship your replacement.
  
• Exchanges can be made for:
• The same item in a different size or color
• Another item of equal value
• If the item you want isn’t available, we’ll issue store credit.
  
  Exchanges are handled via email by our customer service team, who will guide you through the process. We collect the item, inspect it, and once approved, ship your exchanged item. The process takes approximately 5–7 days.

Final sale items cannot be exchanged

• Only full-priced items can be returned within 14 days for refund or store credit if they meet our criteria
  
• Sale and Final Sale items cannot be returned, exchanged, or refunded.

• No exchanges are available for international orders.
  
• Customers pay all return shipping, duties, and taxes
  
• A AED 10 restocking fee applies
  
  Please contact our customer service team to start your return process.

If you would like to contact us concerning any matter relating to this Returns and Exchange Policy, you may send an email to Maeya at contact@maeyaclothing.com

This document was last updated on January 23, 2021